CYCLE 4,
THIRD GRADE SCHOOL TERM 2015-2016 GRADE: Third Grade GROUP. 3rd A PROFESSOR´S NAME: AMERICA ROCÍO SANTIAGO PÉREZ
ACHIEVEMENTS
·
· Establishes the
motive or reason for a complaint.
·
Infers the general meaning from explicit information.
· Distinguishes between main ideas and some details.
· Uses strategies to influence on meaning.
DOING WITH THE LANGUAGE
Listen to and
explore complaints about a health service.
· Identify topic and purpose. ·
Establish form of communication.
· Determine place or addressee for a complaint.
· Distinguish attitudes of speakers.
· Detect ways to adjust the actions of speaking and
listening: pauses, rhythm, tone, etc. Interpret general sense, main ideas, and
some details of a complaint.
· Clarify meaning of words
· Activate previous knowledge
· Infer general sense.
· Detect and interpret technical or specialized
information.
· Establish motive or reason for a complaint.
· Identify main ideas and information that explains or
complements them.
· Detect expressions to suggest solutions.
· Identify strategies to emphasize meaning. Write an
oral complaint.
· Choose a suitable word repertoire.
· Use and adapt speech register according to the
addressee.
· Express motive or reason.
· Write expressions to suggest solutions.
· Use strategies to repair failed communication.
· Express complaints and make adjustments to improve fluency
KNOWING ABOUT THE LANGUAGE
· Topic, purpose and intended
audience.
· Contextual clues.
· Structure of complaints: opening, body and closure.
· Form of communication.
· Repertoire of words necessary for this social
practice of the language.
· Modal verbs, adverbs, and adjectives.
· Acoustic features.
· Conditionals.
· Verb tenses: present, past, and future.
· Connectors.
BEING THROUGH THE LANGUAGE
· Stand up for citizen’s rights.
· Become aware of the attitudes of oneself and others
PRODUCT
TELEPHONIC
COMPLAINT VOICE MAIL
Stage 1
Produce telephonic complaints.
Stage 2
Select and consult information to make a complaint.
Stage 3
Determine the topic or reason to make a complaint.
Stage 4
Create the statements to express the complaint.
Stage 5
Check that the complaint is understood when said and heard.
Stage 6
Practice the enunciation of the complaint.
Stage 7 Make the complaint